All applicants must use the State of Maryland jobs site to apply for the position.

Full time with state benefits.

Salary range= $53,800 - $80,000

Deadline to apply is Monday, December 2, 2024.

The main purpose of the Visitor Services Manager is to coordinate visitor services across the site, manage and operate the JPPM Visitor Center, collaborate with the JPPM Friends to oversee the museum store, and serves as the prime point of contact for public inquiries about JPPM operations and the site in general. The position hires, trains, and supervises the rest of the visitor services team and leads visitor services volunteers. The Visitor Services Manager oversees development of tours and appropriate programming for the visitor services division.

- Administers the visitor services division at JPPM; hires, trains, directs, and supervises visitor services staff and volunteers. Ensures all criminal background checks are performed and records are confidentially maintained for staff and volunteers with direct contact with minors. Directs daily operations for the visitor services division of Jefferson Patterson Park and Museum. Ensures coverage and staffing of the visitor services needs at the visitor center, the Patterson Center, and other high-trafficked visitor engagement areas. Manages the museum shop in collaboration with the JPPM Friends group. Handles cash, checks, and credit card transactions for the museum store and other JPPM public-facing programs. Oversees the maintenance of visitation statistics and generates reports as needed.

- Serves as the prime point of contact for the public and visitors at JPPM. Directs programmatic and operational inquires to appropriate staff, monitors the main email address and phone numbers for JPPM. Responds to general inquiries and visitor concerns as appropriate. Oversees and schedules usage of the site by external groups for self-directed activities.

- Develops content for tours and programs that visitor services staff give to the public. Collaborates with appropriate JPPM staff during content development process. Ensures that JPPM’s Director of Education and

- Oversees the visitor services volunteer program and groups. Trains volunteers, assesses their interactions with the public and content knowledge, and schedules volunteers. Works with the JPPM Executive Director and Outreach Coordinator when making any changes to the program.

- Helps to review content and accuracy of the JPPM site map, rack cards, the JPPM website, and other public-facing material. Integrates visitor feedback into the review and any suggested changes. Ensures that rack cards are stocked at the JPPM visitor center and in appropriate area and regional visitor centers and tourist bureaus.

- Helps monitor the Visitor Center, Pavilion, Exhibit Barn and surrounding landscape for general upkeep needs, infrastructure problems, and other facilities or public-safety concerns. Reports concerns to the Director of Facilities, JPPM Horticulturist, and supervisor.

- Participates in site-wide educational and public programming and events, serves on program-related committees and working groups, helps with off-site outreach, and fulfills other duties as assigned.

- Works with the JPPM Executive Director to develop a budget for the visitor center and visitor services programs, operations, and associated materials. Also works with supervisor and other staff to identify appropriate grant opportunities.