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Customer Service Lead - Fort Nisqually Living History Museum

  • 01 Nov 2022 6:21 PM
    Message # 12974580

    Customer Service Lead - Fort Nisqually Living History Museum


    $16.50 Hourly


    Tacoma, WA

    Job Type

    Part-time, 29 hrs per week or less


    Parks and Recreation

    Job Number




    Job Description

    Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community.  Metro Parks Tacoma is located in Tacoma, Washington. The system is comprised of many different park facilities that offer residents a variety of recreational opportunities. From waterfront access to local neighborhood parks to large regional facilities and attractions, the MPT system is both a local community asset and regional destination. Fort Nisqually Living History Museum is accredited by the American Alliance of Museums. 
    These eight core values will guide future decisions, business and operations, and the manner in which MPT treats staff, customers and the community:
    •Innovation    •Excellence     •Equity    •Inclusiveness    •Sustainability   •Accountability  •Safety  •Fun   

    Under the direction of the Museum Supervisor, is responsible for the administration, planning and operations of the Fort Nisqually Living History Museum’s Museum Store in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission.  

    In the performance of their respective tasks and duties all employees are expected to conform to the following:
    • Perform quality work within deadlines with or without direct supervision.
    • Interact professionally with other employees, customers and suppliers.
    • Work effectively as a team contributor on all assignments.
    • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
    • Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

    Essential Duties

    Ensure that Museum Store is a continuation of the educational and curatorial mission of the museum.
    Analyze opportunities to improve the efficiency, product mix, and overall profitability of the museum’s earned income activities.
    Create an annual spending plan which considers merchandising direction, inventory control standards and practices, customer service standards and practices, staffing levels, budget and other strategies to maximize earned income while maintaining high quality customer service and furthering the Museum’s mission; draft merchandise plan, consistent with spending plan to ensure products are selected, purchased, organized, priced and displayed to maximize sales in Gift Shop.
    Communicate with vendors and suppliers, obtain quotes and view product lines; attend a variety of local gift shows to acquire optimal merchandise within budget.
    Promote and sell Fort Nisqually Museum Store merchandise and Fort Nisqually admissions, programs and activities, both in person and phone, as appropriate. 
    Utilize POS inventory control systems; develop methods related to retail operations, procedures and guidelines, including receipt analysis, inventory methods, merchandise security, display and pricing methods; assure the proper collection, processing, security and deposit of daily cash receipts; distribute cash drawers and change to revenue centers; establish procedures for stock management, control and security; ensure cash-point procedures are maintained according to established Metro Parks Tacoma procedures; make recommendations to staff for improved cash processing procedures as necessary.
    Greet and interact with customers; be able to confer with customers by telephone or in person in order to provide information about facilities, programs and services; provide information, assistance and directions to visitors and the general public; receive and resolve complaints and issues as required; assist lost children and others as appropriate.
    Inventory and order supplies for Fort staff and other operations as needed and within budget.
    Develop and ensure adherence to policies and procedures related to Museum Store retail operations.
    Oversee all aspects of the Museum Store’s inventory control and point of sales system.
    Collaborate on the development of custom products that reflect the Museum’s brand identity, further the visitor experience, and contribute to elevating the Museum’s visibility. 
    Manage special retail events throughout the year to increase earned revenue and raise the Museum’s visibility in the community.
    Work collaboratively with Museum staff and volunteers to maximize revenue generation through on-site sales and other retail opportunities.
    Set qualitative and quantitative performance goals for staff to meet overall strategic retail goals.
    Perform other duties as assigned to achieve greatest success and serve the Museum’s Mission.  
    Work in concert with Parks & Recreation Sales Supervisor to promote museum membership and facility rental sales.  
    Perform related duties as assigned.

    Minimum Qualifications

    Must have a minimum of four (4) years of experience in retail, merchandise, display or Museum Store sales.  Associate’s degree in Business Administration or related field desired 
    Valid Washington driver's license.
    Obtain a valid First Aid and CPR Card within the probationary period.

    Additional Information

    Approx 28 hours per week

    High comfort level in dealing with the public and media.
    Emergency medical situations.
    Indoor and outdoor environment.
    Adverse weather conditions.
    Noise, dust, pollen and insects.
    Dexterity of hands and fingers to operate computer keyboard, other office equipment and a motor vehicle.
    Standing for extended periods of time.
    Walking, kneeling, bending or crouching.
    Hearing and speaking to exchange information and make presentations.
    Seeing to read and develop materials, prepare records and reports.
    Walking over rough or uneven surfaces during field trips.
    Ability to lift at least 20 lbs to shoulder height.
    Ability to assist individuals with mobility limitations including, but not limited, in and out of
    vehicles and up and down stairs.
    Contact with dissatisfied or abusive individuals.
    May work in close contact with wild and dangerous animals.

    All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
    MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
    MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource (253) 305-1089 or angelas@tacomaparks.com.
    Employment is subject to a national background check.
    This position is an at-will position with no written or implied contractual agreement.    

    Agency Metro Parks Tacoma

    Address4702 S. 19th St.

    Tacoma, Washington, 98405

    Phone(253) 305-1089


ALHFAM • P.O. Box 16, Rochdale, MA 01542 - info@alhfam.org

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