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Division of Historic Sites and Museums
Old World Wisconsin (OWW)
Guest Experience Manager, Gardens
The Guest Experience Manager, Gardens is a professional position with responsibility to oversee all activity relating to historical landscapes and gardens in service of the guest experience at Old World Wisconsin. Old World Wisconsin is a 600 acre living museum home to 60 buildings and over a dozen heirloom gardens exploring the power of place and perseverance in the lives of those who call Wisconsin home.
Under the supervision of the Assistant Director, Guest Experience, this position is a part of the Old World Wisconsin’s Experience Management Team and will work collaboratively with the Curator and Guest Experience Managers, as well as the larger WHS Historical Sites and Museums Team, to oversee the daily guest experience as it relates to historical gardens and landscapes, which includes garden planning, historical research, greenhouse management, volunteer supervision, general safety and garden maintenance, and customer service. This position is responsible for themed gardens with the entry complex which may not necessarily be historical in nature.
This position serves as the subject matter expert for historical gardens (ornamental, fruits, vegetables, herbs, landscaping and design) and is tasked with content development, educational program development and facilitation, and outreach. This position is responsible for ensuring accurate and immersive landscapes, and exceptional guest experience in alignment with the Mission of WHS.
In carrying out their duties, the Guest Experience Manager, Gardens leads the work of LTE staff and volunteers. They must possess creativity, strong financial stewardship abilities and an entrepreneurial spirit, and a passion for sharing the exploration of history with our guests.
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