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Experience Facilitator - Old World Wisconsin, Eagle, WI

  • 06 Feb 2018 11:42 AM
    Message # 5724125

    Experience Facilitator

     Our Work is inspired by the Mission of the Wisconsin Historical Society to collect, preserve, and share Wisconsin’s stories; and the Vision of Old World Wisconsin to set the standard for guest experiences that are engaging, enriching, authentic, relevant, and fun.

    Our Values

    • Making our guests the focus of our work
    • Embracing the many facets of stories and histories
    • Nurturing curiosity and creativity
    • Acting as cultural entrepreneurs
    • Living “next time better”
    • Being kind to one another

    Position Summary

    Experience Facilitators encourage and support guests in connecting to history in new and hands-on ways. They are storytellers, encouraging friends, and champions of the curiosity and exploration that make history come alive at Old World Wisconsin. As part of the Guest Experience team, they work collaboratively to create experiences that are engaging, enriching, authentic and relevant to over 68,000 guests each year.

    Each day Facilitators work face to face with guests – in both one on one and group settings.  They demonstrate daily life in historic immigrant homes, businesses, and farms which can include cooking, cleaning, crafts, chores, and gardening. In this role, Facilitators are always ensuring that guests can share in the experiences, learning about the past (and themselves!). Facilitators are also stewards of the buildings and collections of the Wisconsin Historical Society, helping with daily cleaning and upkeep to ensure that we are able to share Wisconsin’s stories well into the future.

    Essential Duties and Responsibilities

    • ·         Create an engaging and rich experience for guests of all ages and backgrounds by being hospitable, approachable, and engaging
    • ·         Initiate dialogue with guests and answer questions to promote curiosity and relevance
    • ·         Demonstrate and share domestic, agricultural, and craft activities (cooking, gardening, wood cutting, wood working, chores, leatherwork, food preservation, textile crafts, etc. wood, etc.) in a 19th century farm or village setting
    • ·         Facilitate hands-on learning for school tours, day camps, and the general public
    • ·         Support special events and programs as needed
    • ·         Attend staff meetings and participate in year-round professional development
    • ·         Study and understand historical source materials and interpretation guides as directed by supervisor(s)
    • ·         Communicate and collaborate regularly with colleagues to improve team effectiveness
    • ·         Assist with implementation of emergency procedures when necessary to ensure the safety of visitors and the site
    • ·         Assists with routine site maintenance and cleaning
    • ·         Reliable and timely attendance
    • ·         Other duties as assigned


    • ·         Excellent communication and interpersonal skills, with the public and within the Guest Experience Team
    • ·         Willing to learn and practice historical information and techniques
    • ·         Possesses an enthusiasm for demonstrating and sharing historical activities with the public
    • ·         Ability to carry out assigned duties with a minimum of supervision
    • ·         Ability to think on one’s feet and exhibit flexibility while ensuring exceptional guest experience
    • ·         Thrives on an environment where every day is different
    • ·         Must be able to perform quality work within the daily Work Environment (see below)
    • ·         College degree or working towards one in agriculture, history, education, American studies or related field OR equivalent combination of education and/or experience and/or training preferred
    • ·         Education or experience in living history interpretation a plus

    Physical Demands

    • ·         Requires prolonged sitting or standing, some bending, stooping, and stretching
    • ·         Requires hand-eye coordination and manual dexterity to sufficiently perform demonstration tasks
    • ·         Requires ability to walk between  outdoor site locations daily

    Work Environment

    • ·         Work is performed in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insects
    • ·         Work will be performed while in historic costume, in all weather 
    • ·         Work involves daily contact with the public, and may involve dealing with difficult people, large groups of people, and facilitating experiences for guests facing challenges 
    • ·          Days and hours may vary to accommodate specific programs and events

    Important Information

    A criminal background check will be conducted prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

    The Immigration Reform and Control Act of 1986 requires employers to hire only individuals who are eligible to work in the United States. Upon reporting for work, an individual will be expected to present proper evidence establishing employability.

    Verification of any academic degrees will be conducted prior to an offer of employment.

    Position Status/Benefits

    Seasonal position April through October (schedule includes working Saturday or Sunday) 16-35 hours per week. State residency required. This is a State of Wisconsin Limited Term Employment position, starting at $9/hour.


    Please send a short cover letter and completed WHS Application For Employment (available on line) to the contact below BY FEB 27, 2018:


    Anna Altschwager, Assistant Director, Guest Experience

    Old World Wisconsin
    PO Box 69
    Eagle, WI 53119

    fax: 262-594-6342
    email: Anna.Altschwager


    The Wisconsin Historical Society is an equal opportunity employer.

    Last modified: 06 Feb 2018 11:43 AM | Anonymous member

An organization of people who bring history to life

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1 Old Sturbridge Village Road, Sturbridge, MA 01566

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