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Visitor Services Associate - Strawbery Banke Museum

  • 19 Feb 2019 2:04 PM
    Message # 7173356

    Job title

    Visitor Services Associate

    Reports to

    Director of Visitor Services

    Status

    Seasonal (hours vary), Nonexempt, Hourly

    Compensation

    $9.00/hour, paid bi-weekly

    Job purpose

    Visitor Services Associates greet visitors from all over the world as they arrive at Strawbery Banke; sell admission tickets, memberships, and merchandise; and provide visitors with the information they need to start their tour of the museum.

    Duties and responsibilities

    • Provide excellent customer service and relations to deliver an outstanding visitor experience to visitors of all ages, interests, abilities and backgrounds
    • Sell admission tickets and merchandise while maintaining proper cash controls and inventories
    • Promote museum memberships and associated benefits to all visitors
    • Be a resource for visitors, providing information about the historic houses, events, and educational programs, as well as general information about Portsmouth
    • Answer and direct phone calls, providing information as requested
    • Uphold the mission of Strawbery Banke Museum and help implement its Long Range Interpretive Plan
    • Participate in annual and ongoing training to build professional knowledge in historical content and interpretive techniques
    • Maintain a professional demeanor; comply with stated personnel policies, cultivate good relations with colleagues; and represent the Museum in a positive light
    • Work punctually on a tightly timed schedule

    Qualifications

    • Previous cashier and retail experience
    • Knowledge of Portsmouth and the surrounding area
    • Excellent public speaking skills and interpersonal abilities
    • Ability to work enthusiastically with audiences of all ages, abilities, and cultural backgrounds
    • Basic computer skills
    • Sound judgment in response to challenging situations
    • Positive attitude and ability to build respectful working relationships

    Working conditions

    Weekend work is required. Work is performed indoors in a climate-controlled environment.

    Physical requirements

    Physical stamina sufficient to maintain an attentive posture for several hours, to respond quickly to visitors’ needs, and to otherwise fulfill the requirements of assigned tasks as needed. Some light lifting is required.

    Direct reports

    None.

    Application Instructions

    For consideration, please send a cover letter and resume to jbrown@sbmuseum.org.   
    Please reference the job title in the subject line.


    Last modified: 19 Feb 2019 2:05 PM | Anonymous member

An organization of people who bring history to life

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